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Terms & Conditions

1. Introduction

Welcome to ZEPTA FOCUSAI TECHNOLOGY PVT LTD (“Company”, “we”, “our”, or “us”).

These Terms & Conditions (“Terms”) govern your access to and use of our platform, including all associated services, APIs, features, functionalities, and tools made available by the Company.

By accessing, registering, integrating, or using the platform in any manner, you acknowledge that:

  • You have read and understood these Terms
  • You agree to be legally bound by them
  • You will comply with all applicable laws and regulations

These Terms constitute a legally binding agreement between you (“User”, “you”, or “your”) and the Company.

If you do not agree with any part of these Terms, you must not access or use the platform.

The platform is specifically designed for use within healthcare environments and is intended to assist healthcare professionals and organizations in improving documentation efficiency, workflow management, and structured data capture. It is not intended for direct consumer use as a standalone healthcare service.

2. Nature of Services

The platform provides an advanced AI-powered clinical documentation and pre-screening assistant designed to support healthcare professionals in capturing, organizing, and reviewing patient information in a structured format.

The system operates through a guided, voice-based interaction model, enabling patients to communicate their symptoms and medical concerns naturally.

Operational Workflow

  • The AI assistant interacts with patients via a voice interface
  • Patients provide health-related information including symptoms and concerns
  • The system processes the interaction in real time using AI technologies
  • The conversation is converted into structured clinical summaries
  • These summaries are made available to healthcare professionals through integrated systems or dashboards

Purpose of the Platform

The platform is designed to:

  • Reduce manual documentation workload
  • Improve data accuracy
  • Streamline clinical workflows
  • Enhance consultation efficiency

Important Limitations

The platform is strictly a support tool and does not replace clinical expertise.

  • It does not provide medical advice
  • It does not diagnose medical conditions
  • It does not recommend treatment or medication

All clinical decisions remain the sole responsibility of qualified healthcare professionals.

3. SaaS and API-Based Model (FINAL VERSION)

The Platform operates as a web-based, API-first Software-as-a-Service (SaaS) solution designed to integrate with healthcare systems, hospital infrastructures, and third-party applications.

Key Characteristics

  • The Platform is integrated into hospital systems, clinic platforms, or partner applications through APIs
  • The Company does not provide a standalone consumer-facing mobile or direct patient application
  • The Platform is used within structured clinical environments to support healthcare workflows
  • The system functions as an infrastructure layer enabling AI-based interaction and documentation

Role Definition

API Clients (Hospitals / Clinics / Partner Platforms)

API Clients act as independent data controllers and are fully responsible for:

  • Collecting patient data
  • Obtaining valid, explicit, and informed user consent prior to any interaction
  • Providing clear privacy notices to users
  • Ensuring compliance with applicable laws and regulations, including data protection laws
  • Managing data storage, retention, and deletion within their own systems
  • Implementing secure systems for handling patient data

API Clients must ensure that no data is transmitted to the Platform without obtaining proper user consent.

Company (ZEPTA FOCUSAI TECHNOLOGY PVT LTD)

The Company acts as a data processor and processes data only for limited and defined purposes, including:

  • Enabling AI-based patient interaction
  • Generating structured clinical summaries
  • Improving system performance using anonymized and de-identified data

The Company:

  • Does not independently collect patient data directly from end users
  • Does not control how data is collected, stored, or managed by API Clients
  • Does not maintain comprehensive or long-term identifiable patient records
  • Processes data strictly based on instructions received through API integrations

Consent and Data Transmission

As part of the API-based model:

  • The Company relies on API Clients to obtain all necessary user consent before initiating any interaction
  • Any data transmitted to the Platform through APIs shall be deemed to have been collected with valid and lawful user authorization

The Company does not independently verify individual consent mechanisms implemented by API Clients and shall not be responsible for any failure by API Clients to obtain valid consent.

Limitation of Control

The Company has no direct relationship with end users (patients) in API-based implementations and therefore:

  • Does not control user interfaces through which consent is obtained
  • Does not control how API Clients store or use data outside the Platform
  • Is not responsible for compliance failures occurring within API Client systems

Operational Scope

The Platform functions strictly as a processing and support layer within the healthcare ecosystem and does not operate as:

  • A healthcare provider
  • A clinical decision-making system
  • A medical records storage system

All responsibilities related to patient data ownership, consent, and regulatory compliance remain with the API Client.

4. Eligibility

By using the platform, you represent and warrant that:

  • You are legally capable of entering into a binding agreement
  • You meet the minimum legal age requirements
  • You comply with all applicable laws and regulations

Organizational Use

If you are using the platform on behalf of an organization:

  • You confirm that you are authorized to act on its behalf
  • You have the authority to bind the organization to these Terms
  • The organization agrees to comply with all obligations

The Company reserves the right to restrict or deny access if eligibility requirements are not met.

5. User Responsibilities (FINAL VERSION)

Users are expected to use the Platform responsibly, ethically, and in full compliance with all applicable laws, regulations, and professional standards.

The Platform is intended for use within healthcare environments, and users must ensure that all usage aligns with lawful medical and operational practices.

5.1 General Responsibilities

Users agree to:

  • Provide accurate, complete, and truthful information at all times
  • Use the Platform strictly for lawful and legitimate purposes
  • Ensure that all data entered into the system is relevant, appropriate, and necessary for clinical or operational use
  • Maintain the confidentiality and security of account credentials
  • Use the Platform in accordance with applicable healthcare regulations and professional standards

5.2 Prohibited Activities

Users must NOT:

  • Misuse, disrupt, or interfere with the functionality or performance of the Platform
  • Attempt unauthorized access to systems, data, or accounts
  • Reverse engineer, decompile, or exploit any part of the Platform or its underlying technology
  • Use the Platform for fraudulent, harmful, or illegal activities
  • Submit false, misleading, manipulated, or incomplete medical information
  • Attempt to bypass security controls or system safeguards

5.3 Account Responsibility

Users are fully responsible for:

  • All activities conducted through their accounts
  • Ensuring that access to their accounts is restricted to authorized individuals
  • Maintaining proper use of the Platform within healthcare workflows

The Company shall not be responsible for any unauthorized use resulting from failure to safeguard account credentials.

Users, particularly API Clients such as hospitals, clinics, and partner platforms, are responsible for:

  • Obtaining valid, explicit, and informed consent from patients before initiating any AI interaction
  • Ensuring that users are clearly informed about:
    • Voice interaction and recording
    • Data processing and report generation
    • Sharing of data with healthcare professionals
  • Ensuring that no data is transmitted to the Platform without proper consent

Failure to obtain appropriate consent may result in legal consequences and shall be the sole responsibility of the user or API Client.


5.5 Compliance with Laws

Users must ensure compliance with all applicable laws and regulations, including but not limited to:

  • Data protection and privacy laws (such as the Digital Personal Data Protection Act, 2023)
  • Healthcare-related regulations and professional standards

Users are responsible for ensuring that their use of the Platform does not violate any legal or regulatory requirements.


5.6 Misuse and Enforcement

The Company reserves the right to:

  • Monitor usage for security and compliance purposes
  • Investigate any suspected misuse or violation of these Terms
  • Suspend, restrict, or terminate access in case of:
    • Misuse of the Platform
    • Violation of these Terms
    • Security risks or suspicious activity

Such actions may be taken without prior notice where necessary to protect system integrity or comply with legal obligations.

6. Healthcare Disclaimer

The platform is not a healthcare provider and does not offer medical services.

The platform does NOT:

  • Replace doctors or healthcare professionals
  • Provide diagnosis or treatment
  • Prescribe medication

Use of Outputs

All outputs generated by the system:

  • Must be reviewed and verified
  • Must not be relied upon without professional validation

User Responsibility

Any reliance on the platform without professional medical review is at the user’s own risk.

7. AI Limitations

The platform uses artificial intelligence to process patient interactions.

Users acknowledge that:

  • AI outputs may contain errors or inaccuracies
  • Results depend on user-provided input
  • Outputs are not final medical conclusions

No Guarantee

The Company does not guarantee:

  • Accuracy
  • Completeness
  • Reliability of outputs

Healthcare professionals must independently verify all outputs before use.

By accessing or using the Platform, users acknowledge and agree that data processing will be carried out in accordance with the Privacy Policy.

Due to the nature of healthcare data, we follow a structured and explicit consent-based approach.

Before initiating any AI interaction:

  • Users must provide explicit, informed, and voluntary consent
  • A clear interface must inform users about:
    • Voice interaction and recording
    • Processing of health-related information
    • Generation of structured clinical summaries
    • Potential sharing of data with healthcare professionals

AI interaction shall only begin after a clear affirmative action by the user (such as clicking “Agree”).


Where the Platform is accessed through API integrations, the responsibility for obtaining user consent lies entirely with the respective API Client (such as hospitals, clinics, or partner platforms).

API Clients must ensure that:

  • Valid and informed consent is obtained from patients before initiating any interaction
  • Users are clearly informed about:
    • AI-based interaction
    • Voice processing
    • Data usage and report generation
  • No data is transmitted to the Platform without user consent

Any data transmitted through API integrations shall be deemed to have been collected with proper user authorization.


8.3 Healthcare Provider Responsibility

Healthcare providers using the Platform confirm that:

  • They will obtain valid patient consent before using the system
  • They will comply with all applicable data protection laws
  • They understand their role as data controllers for patient data

Users may withdraw consent at any time by discontinuing use of the Platform.

Withdrawal will apply to future data processing and may affect the availability of certain services.

9. Payments and Billing

The platform may offer paid services to healthcare professionals and organizations.

Pricing Model

  • Free usage (e.g., first 50 reports) may be provided
  • Paid plans may include:
    • Subscription-based pricing
    • Usage-based pricing

User Obligations

Users agree to:

  • Pay all applicable fees
  • Provide accurate billing information
  • Comply with payment terms

Failure to Pay

Non-payment may result in:

  • Suspension of services
  • Restricted access
  • Termination of account

10. Refund, Cancellation, and Support

The platform may offer a limited free trial to allow users to evaluate services.

Refund Policy

Refunds are generally not provided for:

  • Services already used

Refund Exceptions

Refunds may be considered in cases of:

  • Duplicate payments
  • Billing errors
  • Technical failures
  • Service disruptions

Cancellation

Users may:

  • Cancel usage at any time
  • Continue access until the end of billing cycle

Support

For assistance, users may contact:

📧 zeptafocusai@zeptai.com

We aim to resolve issues in a fair and timely manner.

11. Intellectual Property

All rights, title, and interest in and to the platform, including its software, systems, structure, design, and underlying technology, are owned by or licensed to ZEPTA FOCUSAI TECHNOLOGY PVT LTD.

Scope of Ownership

This includes, but is not limited to:

  • Artificial intelligence models and algorithms
  • Platform architecture and backend systems
  • Dashboard interfaces and user experience design
  • APIs, integrations, and technical frameworks
  • Documentation, content, and materials
  • Branding elements including names, logos, and trademarks

Limited License to Users

Users are granted a:

  • Limited
  • Non-exclusive
  • Non-transferable
  • Revocable

license to access and use the platform strictly for its intended purpose.

Restrictions

Users must not:

  • Copy, reproduce, distribute, or modify any part of the platform
  • Reverse engineer, decompile, or attempt to extract source code
  • Use the platform or its components for unauthorized commercial purposes
  • Attempt to replicate or build competing systems using the platform
  • Claim ownership of any part of the platform


Enforcement

Any violation of intellectual property rights may result in:

  • Immediate suspension or termination of access
  • Legal action under applicable laws


12. Limitation of Liability

To the fullest extent permitted by applicable law, ZEPTA FOCUSAI TECHNOLOGY PVT LTD (“Company”) shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or related to the use of, or inability to use, the Platform.

12.1 Scope of Limitation

This limitation of liability includes, but is not limited to:

  • Errors, inaccuracies, or omissions in AI-generated outputs
  • Clinical or operational decisions made by healthcare professionals based on platform outputs
  • Delays, interruptions, or failures in system performance or availability
  • Technical issues, bugs, or system malfunctions
  • Loss of data, revenue, profits, or business opportunities
  • Unauthorized access, cyber incidents, or third-party breaches beyond the Company’s reasonable control
  • Any misuse of the Platform by users or API Clients
  • Transmission of data without valid user consent by API Clients

12.2 AI System and Output Disclaimer

Users acknowledge and agree that:

  • The Platform utilizes artificial intelligence, which may produce outputs that are incomplete, inaccurate, or subject to interpretation
  • Outputs are generated automatically based on user-provided inputs and system processing
  • The Company does not guarantee the accuracy, reliability, or completeness of such outputs

The Platform is not intended to be relied upon as a sole basis for medical or clinical decision-making.

12.3 Nature of the Platform

The Platform is provided strictly as a support and documentation tool and does not function as:

  • A healthcare provider
  • A diagnostic system
  • A treatment recommendation system
  • A clinical decision-making authority

12.4 User and Healthcare Provider Responsibility

Users, including healthcare professionals and API Clients, acknowledge that:

  • All use of the Platform is at their own risk
  • They are solely responsible for verifying and validating all outputs before use
  • All medical decisions, including diagnosis, treatment, and patient care, must be made independently by qualified professionals

12.5 API Client Responsibility and Limitation

In API-based implementations:

  • The Company acts solely as a data processor
  • API Clients are responsible for:
    • Data collection
    • Consent management
    • Legal compliance
    • Data handling and storage

The Company shall not be liable for:

  • Failure of API Clients to obtain valid user consent
  • Improper or unlawful handling of data by API Clients
  • Any legal or regulatory violations by API Clients

12.6 External and Third-Party Factors

The Company shall not be responsible for:

  • Failures or disruptions caused by third-party services, including cloud infrastructure, APIs, or integrations
  • Network failures, connectivity issues, or external system dependencies
  • Events beyond reasonable control, including but not limited to cyberattacks, natural disasters, or force majeure events

12.7 Limitation to Permitted Extent

In all cases, liability shall be limited to the maximum extent permitted under applicable law.

13. Indemnification

Users agree to indemnify and hold harmless the Company, its directors, employees, affiliates, and partners from any claims or liabilities.

Applicable Situations

This includes claims arising from:

  • Misuse or unauthorized use of the platform
  • Violation of these Terms
  • Violation of applicable laws or regulations
  • Submission of incorrect, misleading, or incomplete data
  • Decisions made based on AI outputs without proper validation

Scope of Coverage

Indemnification includes:

  • Legal costs
  • Damages
  • Losses
  • Expenses

Survival

This obligation continues even after termination of platform usage.

14. Suspension and Termination

The Company reserves the right to suspend, restrict, or terminate access to the platform at its sole discretion.

Grounds for Action

This may occur in cases of:

  • Violation of these Terms
  • Misuse or abuse of the platform
  • Security risks or suspicious activity
  • Non-payment of fees
  • Legal or regulatory concerns

User-Initiated Termination

Users may discontinue use of the platform at any time.

Effect of Termination

Upon termination:

  • Access to the platform may be revoked immediately
  • Services may be discontinued
  • Certain data may be retained as required

Continuing Obligations

Provisions related to:

  • Liability
  • Indemnity
  • Compliance

shall continue to apply.

15. Third-Party Services

The platform may depend on third-party providers for certain functionalities.

Examples Include

  • Cloud infrastructure providers (e.g., Firebase)
  • Payment gateway providers
  • Analytics and monitoring tools

User Acknowledgment

Users understand that:

  • Third-party services operate independently
  • They may have their own terms and policies

Limitation of Responsibility

The Company is not responsible for:

  • Failures or disruptions caused by third-party services
  • Data handling practices outside its control

16. Data Security and System Integrity

We implement strong security measures to protect system integrity and data.

Security Measures

  • Encryption during data transmission and processing
  • Role-based access control
  • Continuous monitoring and logging
  • Detection of unauthorized activity

User Responsibilities

Users must:

  • Maintain secure credentials
  • Protect their systems and devices
  • Prevent unauthorized access

Limitation

The Company is not responsible for:

  • Breaches caused by user negligence
  • External attacks beyond reasonable control

17. Governing Law and Jurisdiction

These Terms shall be governed by the laws of India.

Jurisdiction

All disputes shall be subject to the exclusive jurisdiction of courts located in:

[Lucknow]

User Agreement

Users agree to submit to the jurisdiction of these courts for dispute resolution.

18. Changes to Terms

We reserve the right to modify or update these Terms at any time.

Update Process

  • Revised Terms will be published with an updated effective date
  • Changes may be communicated where necessary

User Responsibility

Users are encouraged to:

  • Review Terms periodically
  • Stay informed about updates

Acceptance

Continued use of the platform after updates constitutes acceptance of revised Terms.

19. Contact Information

For any questions, concerns, or support requests related to these Terms:

📧 Email: zeptafocusai@zeptai.com
🏢 Company: ZEPTA FOCUSAI TECHNOLOGY PVT LTD
C/o Rajinder Prasad, F-156, South City, Raibar, B R A University, Lucknow, Lucknow, Uttar Pradesh, India, 226025

Support Commitment

We aim to:

  • Respond promptly
  • Address concerns responsibly
  • Provide necessary assistance

Final Acknowledgment

By accessing or using the platform, you confirm that:

  • You have read and understood these Terms & Conditions
  • You agree to comply with them fully